Policies

Appointment booking process:

Appointments are bookable via the online contact form on this website, social media pages (Facebook/Instagram), or you can call or email.  If you have any questions or wish to discuss multiple treatment options, please get in touch via any of the above avenues.

If you are booking in for Botulinum Toxin a £30 consultation fee will be required upon booking via bank transfer to secure your appointment, and you will be contacted within 24 hours to arrange a consultation with my Prescriber at your convenience to run through some medical background checks. (All Botulinum Toxin treatments require a consultation before your scheduled appointment for treatment).

For Dermal Filler appointments you do not require a consultation (unless you wish to discuss treatment options) and can book straight in for your treatment – a £30 deposit will be taken upon booking to secure your appointment. 

Cancellation & no-shows:

If you are unable to make your appointment, please get in contact as soon as possible as cancellations/amendments with less than 48 hours’ notice of scheduled appointment time will result in forfeiture of deposit/ consultation fee paid.

Deposits may be transferable if more than 48 hours’ notice is given before expected arrival of appointment.

Refunds:

I aim to give each of my clients a tailored experience and best possible results from their chosen treatment, and this will be fully discussed in the consultation period of the appointment to ensure that I have understood individual expectations and wishes.

I am unable to guarantee specific results due to each individual response, and therefore I am unable to offer refunds in any circumstances. However, please be assured that I strive to provide excellent individualised treatment to all my clients, and I rely on my comprehensive pre-procedure consultation and aftercare advice to ensure that I achieve your desired results and fulfil your expectations.

Please note: If you are booking in for Botulinum Toxin a £30 consultation fee will be required upon booking to secure your appointment via bank transfer, and you will be contacted within 24 hours to arrange a consultation with my Prescriber at your convenience to run through some medical background checks. (All Botulinum Toxin treatments require a consultation before your scheduled appointment for treatment).

For Dermal Filler appointments you do not require a consultation and can book straight in for your treatment –a £30 deposit will be required upon booking via bank transfer to secure your appointment. 

All consultation fees and deposits paid are only refundable/transferable if the appointment is cancelled/amended within 48 hours of the original scheduled appointment time.

Ellie’s Aesthetics have the right to refuse treatment at any time but reasons for refusal or delaying treatment will be explained in full. Similarly, there may be occasions where clients will not be suitable for a treatment, however despite not being suitable, consultation fee will still be applicable.