Privacy Policy
Introduction
Here at Ellie’s Aesthetics Ltd we are committed to protecting your privacy and maintain the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with Data Protection Legislation.
This privacy policy will explain any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights under the new General Data Protection Regulations are protected.
In this privacy policy ‘we,’ ‘our,’ or ‘us’ refer to Ellie’s Aesthetics Ltd.
Collection of information
We may directly collect personal information if you send an enquiry to us from our website, www.elliesaesthetics.co.uk, or get in touch with us via chat, email, or phone. We will also collect some Personal Information if you engage with us through social media. This information will include your name, date of birth, home address, telephone number, email address, and credit/debit card or banking details. We do not directly collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, or political opinions. Nor do we collect any information about criminal convictions and offences.
We do not store credit/debit card or banking details. Nor do we sell, rent, or share customer details with any third party for commercial purposes. We only share personal information in circumstances where it is required by a court of law.
Any personal information used is for the operation and fulfilment of a service requested by you. We may use this information to contact you about products, services, and promotions. If you do not wish to receive these communications, you may opt out at any time by contacting Ellie’s Aesthetics Ltd on info@elliesaesthetics.co.uk
Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing the correctness, requestion correction of errors, that information cannot be used to contact you, and to opt-out of communication.
Security of your information
We take security seriously. Data is, stored in line with Data Protection regulations, and access is restricted to those who have a need to know, and we regularly review our processes to maintain security.
You can request access to the Personal Information you have provided to us, via email at info@elliesaesthetics.co.uk. This enables you to receive a copy of the data and to check that we are lawfully processing it.
If you think there’s a problem with the Personal Information we hold about you, you can request a correction via email at info@elliesaesthetics.co.uk. This enables you to have any incomplete or inaccurate data we hold about you corrected (though we may need to verify the accuracy of the new data you provide to us).
Similarly, if you want to request erasure of your Personal Information, we’ll take all reasonable steps to do so unless we are required to keep it for legal reasons, which will be notified to you, if applicable, at the time of your request.
If we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Payments
We collect personal information and take a deposit through a third-party booking system, Amelia, which is connected to PayPal, to secure your appointment. We do not store credit/debit card details.
Please note: If you are booking in for Botulinum Toxin a £30 consultation fee will be taken upon booking to secure your appointment, and you will be contacted within 24 hours to arrange a consultation with my Prescriber at your convenience to run through some medical background checks. (All Botulinum Toxin treatments require a consultation before your scheduled appointment for treatment).
For Dermal Filler appointments you do not require a consultation and can book straight in for your treatment – a 25% deposit will be taken upon booking to secure your appointment.
All consultation fees and deposits paid are only refundable/transferable if the appointment is cancelled/amended within 48 hours of the original scheduled appointment time.
Ellie’s Aesthetics have the right to refuse treatment at any time but reasons for refusal or delaying treatment will be explained in full. Similarly, there may be occasions where clients will not be suitable for a treatment, however despite not being suitable, consultation fee will still be applicable.
Cookies
This website may use cookies to better the overall experience of our users. In accordance with legislation and where necessary, www.elliesaesthetics.co.uk the user has the ability to accept and disable the use of cookies.
What are cookies?
Cookies are pieces of information which are sent from a website to your hard drive while you are viewing a website. These may be used by companies to provide a more personalised experience, for statistical purposes, or for advertisements. The use of cookies is standard practice across the internet and is undertaken by several websites.
Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.
As there are links to external sites, users are advised to be aware of the possible use of cookies. Where applicable and in accordance with legislation, these sites should use a cookie control system which allows the user to give explicit permission or deny the use of cookies.
How we use cookies
We may use cookies for a number of reasons including:
1. To provide a more interactive and personal user experience
2. For statistical purposes
3. To show adverts that you may be interested in and control the number of times you see them
It is important to note that disabling cookies may have a negative impact on how a site runs.
Disabling cookies
If you would like to disable the use of cookies when you visit a website, you can do this from your internet browser. The links below provide instruction on how to do this. Once you click on an external link, Ellie’s Aesthetics Ltd Privacy Policy no longer applies.
External websites
This website contains links to external websites. Ellie’s Aesthetics Ltd is not responsible for the privacy practices or the content on these sites. Our users are encouraged to be aware that when they leave www.elliesaesthetics.co.uk they should read the privacy policy and spam policies of each website that collects personal data. This Privacy Policy applies only to the information collected by Ellie’s Aesthetics Ltd.
Marketing to children
We do not knowingly collect personal information from children under the age of 16 for marketing purposes.
Opting out
Customers always have an option to opt-out after they have opted into communication. At any time you have the right to respond to email communication to request to opt out, which will always be honoured.
Spam policy
At Ellie’s Aesthetics Ltd we only contact our customers when they have requested to receive communication or there is a need to update them on information about services they have requested.
Other privacy notices
We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.
If you have any questions about our Privacy Policy, please contact us.
We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.
This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.
All changes will be effective immediately.
By continuing as a client with us you are bound to the revised Privacy Policy.
This Privacy Policy was last revised in March 2024.
